Configure iPhone for BT Business Email

If you are a user of BT’s Business Email Plus Organise & Share service, which is basically just their hosted Exchange, and you have an iPhone, I am sure you will have discovered that BT’s helpdesk have no idea how to get these two working together. Your iPhone must be running 2.0 firmware or higher and you need iTunes 7.7 or later.

  1. On the iPhone select Settings then Mail, Contacts, Calendars followed by Add Account…
  2. Select Microsoft Exchange
  3. Iphone add account

  4. In the Email field, enter your email address (e.g. or
  5. Enter HE in the Domain field
  6. In the Username enter the first part of your email address (e.g. first.last) – if you entered an alias under email address in step 3, be sure to use the genuine username here
  7. Enter your password in the Password field
  8. In the Description field, enter anything you like that makes sense to you
  9. Click Next and the iPhone will try to auto-discover your Exchange server settings but because the Organise & Share platform is built on Microsoft Exchange 2003, this will fail and prompt you to manually enter the server name
  10. When this happens, enter and select Finish

Now open the Mail application on the iPhone and you will see your new account. Don’t worry if it seems to be taking some time to synchronise the first time, that’s perfectly normal.

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